Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
How long will it take to receive my order?
Standard orders typically ship within 3-5 business days. For personalized or monogrammed items, please allow up to 10-14 business days for our artisans to craft your unique piece before shipping.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. Please note that custom-made and monogrammed products are final sale and cannot be returned or exchanged.
Can I modify or cancel my order after it has been placed?
Because we begin processing orders immediately to ensure timely delivery, we are unable to make changes or cancellations once an order is confirmed. Please review your cart carefully before checking out.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my Parker Thatch bag?
To maintain the quality of your bag, we recommend spot cleaning with a damp cloth and mild soap. For leather components, use a high-quality leather conditioner to keep the material supple and prevent drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Shop Pay for a secure checkout process.